5 questions to ask about customer-centric automation

While automation can provide focused business outcomes aligned with process improvement, cost reduction and headcount re-allocation, it can also be considered from the perspective of a superior customer experience. Here…

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Digital transformation is more than ‘the new black’

It’s widely acknowledged, but not often admitted, that many companies don’t know the answers to two vital questions about digital transformation: what is it, and why are we doing it?…

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