Get Disruption Ready: Process Improvement & Automation

“Automate everything.” Organisations looking to get the edge on competitors or disrupt a market look at ways of automating business processes to reduce people costs, and shorten the time between…

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5 questions to ask about customer-centric automation

While automation can provide focused business outcomes aligned with process improvement, cost reduction and headcount re-allocation, it can also be considered from the perspective of a superior customer experience. Here…

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Achieving customer success with business-driven automation

Many businesses have taken the road to making their processes more efficient and less people-intensive, with a major driver being cost reduction by removing head-count. Some businesses are sending menial…

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