Digital transformation is demanding a fresh approach to customer engagement. Failure to provide adequate levels of customer engagement can be as detrimental as a failure to transform, here’s why. As…
What makes a company a successful digital disruptor? A technology-driven view of the customer that enables excellent service and insights is a great starting point. Digital disruptors have a great…
Innovate or die! It's such a popular aphorism, and one increasingly used in the context of business transformation and disruption. Well-established businesses in mature markets suddenly find themselves faced with…
When considering digital transformation, I’ve often seen businesses take on the process by drawing up and planning a comprehensive, start-to-end program of work or collection of projects. This is a…
