Discover how Accelera delivers proven outcomes for mid-market enterprise and government organisations

The NSW Health Care Complaints Commission

Download the full case study

The NSW Health Care Complaints Commission (HCCC) acts to protect public health and safety by dealing with complaints about health service providers across the state. Accelera plays pivotal role in NSW Health Care Complaints Commission digital transformation journey. The commission’s drivers for transformation include:

  • allowing complainants and providers to engage through digital channels
  • reducing the use of paper across the agency
  • streamlining and digitize process
  • and improve business continuity planning (BCP) and remote working capability