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Before trying to press ahead with an innovation program, it is often beneficial for business leaders to take a step back to see if they can answer some prudent questions.…

Are you keeping up with customer engagement in a digital world? Digital disruption is demanding a fresh approach to customer engagement and it’s time to ask whether your organisation is…

When faced with the impending wave of uncertainty that accompanies digital transformation, the question often arises: “Why do we need to transform?” It doesn’t always take this form; and, instead…

Digital transformation is demanding a fresh approach to customer engagement. Failure to provide adequate levels of customer engagement can be as detrimental as a failure to transform, here’s why. As…